Updated January 30th, 2025
Returns, Refunds and Cancellations Policy
Due to the nature of the products sold by Ruby Lovely, goods are not returnable or exchangeable. All sales are final, no exceptions.
Orders cannot be cancelled. Order cancellation requests will not be accepted. Buyer should carefully review items in the shopping cart before checkout.
Refunds for product not received will be issued in the form of Store Credit only. Refund requests must be made via email to rubylovelyshop@gmail.com; after review, if a refund is approved, a partial or full store credit refund will be issued.
Refunds or substitutions are offered if there is a supply shortage. If a refund is chosen, it will be issued as a store credit.
All refunds issued are in the form of Store Credit/Gift Card. A Store Credit Coupon or Gift Card will be emailed once the refund is processed.
Any claim on product received must be submitted in writing via email to rubylovelyshop@gmail.com within 48 hours of delivery. Digital photographs must accompany the claim. Photographs should clearly feature the issue with the product or Ruby Lovely will request more images. Claims will be reviewed by Ruby Lovely, and will be either be approved or denied. On approval and at the sole discretion of Ruby Lovely, if the item is in stock, a replacement will be sent. Otherwise, a store credit will be issued to the Buyer via email equal to the purchase price of the item/s or amount of total sale. Ruby Lovely will inform Buyer via email whether or not the claim has been approved.
